Jackery, Global Leading Brand | 7 Million+ Units Sold | Recognized by 200+ Media Globally

JACKERY.COM EXCLUSIVE BENEFIT

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30-Day Price Match*
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Lowest Price Guarantee for 30 days after purchase. Found a lower price? Request a price match and we’ll refund the difference.

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100% Authentic Products*
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Shop with confidence — every product is genuine and sourced directly from Jackery or authorized partners. No fakes. No compromises.

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Free Extended Warranty*
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Enjoy up to 5 years of warranty coverage for free on all Jackery products (excluding selected accessories) ONLY at au.Jackery.com

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Installment Plans*
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Buy now, pay later. Use afterpay at checkout to enjoy flexible payments. Make powering up easier and more affordable.

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Free & Fast Delivery*
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Free reliable shipping on all orders. Typically get it in 3-7 business Days.

The Bestsellers You Love - Save up to $1000

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Accessories
Awards And Recognition
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Only at au.Jackery.com Ready for Prime Day

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Terms & Condition

1.“Lowest Price Guarantee” means if you find a lower price on the same item during Prime Day or within 30 days after your purchase, you may request a Prime Match and we will refund the difference.

2. “100% Authentic Products” means every item is genuine and sourced directly from brands or authorized partners. No fakes. No compromises.

3. “Free Extended Warranty” means for all Jackery products (excluding certain accessories), we offer a warranty of up to 5 years.

4. “Free & Fast Delivery” means free delivery on all orders, with fast delivery in 3–7 working days.

5. “Installment Plans” means you can spread the cost with ease through convenient installment plans offered by Affirm, Klarna and PayPal, allowing flexible payments to suit your budget.

6. “Lifetime Support” means you can enjoy peace of mind with our Lifetime Support. Whether you have questions, need assistance, or require troubleshooting, our dedicated team is here to help you every step of the way, for as long as you own the product.

7. If you have any questions about the above activities, feel free to contact our customer service at hello.aus@jackery.com.

8. Jackery reserves the right to make the final interpretation of this event. In cases of malicious activities such as subscription fraud, order fraud, or identity errors, Jackery may modify or revoke the terms, cancel transactions, and recover any associated losses.

9. Participants must comply with all applicable laws and regulations.

FAQ

Pre-Order
Discount
Shipment
After-Sale

  • How do I choose the right solar panel for my portable power station?

    If you haven't purchased a power station yet, visit our Solar Generator product pages for recommended power station and solar panel combinations. If you already own a power station, you can choose compatible solar panels based on the recommendations provided.

  • I want to buy a portable power station for my refrigerator, TV, air conditioner, and other appliances, but I’m not sure which model to choose. What should I do?

    We’ve made it easy to find the right solution for your needs. Explore our Help Me Choose tool or browse our Product Buying Guides for personalized recommendations.
    Help Me Select
    https://au.jackery.com/pages/how-to-choose

  • How can I see what’s included with each product?

    Simply visit the product detail page and check the What's in the Box section to view all included accessories and package contents.

  • What type of solar panel is compatible with the Explorer 2000 Plus?

    Jackery SolarSaga 200W/100W/80W solar panels are compatible with the Explorer 2000 Plus. However, please use only one type of solar panel at a time, as mixing panels with different power ratings can reduce efficiency, create system imbalances, and potentially damage the equipment.

  • What is the maximum number of solar panels that can be connected to the Explorer 2000 Plus?

    Up to 6 solar panels can be connected simultaneously to charge the Explorer 2000 Plus. The Solar Generator 2000 Plus takes just 2.5 hours for a full solar charge (with 6 SolarSaga 200W solar panels).

  • What type of battery does the Explorer 1000 v2 use?

    It is equipped with a LiFePO4 battery, offering a cycle life of over 4,000 cycles.

  • How many charging methods does the Explorer 1000 v2 support?

    It supports three charging methods: AC power, car charging, and solar charging.

  • Comparison between the Explorer 1000 v2 and the Explorer 1000 Plus?

    1000 v2: Features a shorter charging time (59 minutes on Emergency Charging Mode), is more portable, user-friendly, and intelligent, and supports UPS functionality.

    1000 Plus: Supports higher power output, faster solar charging efficiency, high-load, and high-power devices. It also supports capacity expansion.

  • How do I use extra stackable discount codes?

    If your order meets the required threshold, simply enter your discount code at checkout to receive additional savings. Need help with the purchase process? Check out our guide: https://au.jackery.com/pages/how-to-buy

  • Can I use multiple discount codes on the same order?

    No. Only one discount code can be applied per order. If you have multiple discount codes available, we recommend using the one that offers the greatest savings.

  • Are there any restrictions on discount code usage?

    Yes. Please review the terms and conditions of each discount code before use. The applicable rules are typically stated on the promotion page or in the email where the code was provided. If a discount code cannot be applied at checkout, please verify whether the product is excluded from additional promotions or whether the discount code has specific eligibility requirements.

  • When will my order be shipped and delivered?

    Under normal circumstances, if the product is in stock, orders are typically processed and shipped within 1–2 business days. Once shipped, delivery usually takes 3–7 business days, depending on the carrier and destination.

  • How are products typically shipped?

    Orders containing multiple items may arrive in separate packages.
    Since portable power stations are classified as special shipping items, they are typically shipped separately. For Solar Generator bundles, the power station and solar panel(s) may be delivered independently.

  • Will there be any shipping delays during major sales events?

    During high-volume sales events such as EOFY, order demand may increase significantly. As a result:

    Some products may temporarily go out of stock due to high demand.
    Order processing and fulfillment times may be longer than usual.
    Carrier delivery services may experience delays due to increased shipment volumes.

    We appreciate your patience and understanding during these peak periods. Our team is working hard to process and deliver orders as quickly as possible. If you have any questions about your order status, please feel free to contact our customer support team.

  • How long is the warranty for Explorer 2000 Plus?

    For Explorer 2000 Plus / Battery Pack 2000 Plus / SolarSaga 200W: We offer a 3-year warranty purchased through all officially recognized sales channels. For orders placed on the Jackery official website, an additional 2-year warranty is automatically provided, bringing the total warranty period to 5 years (including the 2-year extension).

    For SolarSaga 100W: We offer a 2-year warranty purchased through all officially recognized sales channels. For orders placed on the Jackery official website, an additional 1-year warranty is automatically provided, bringing the total warranty period to 3 years (including the 1-year extension).

  • Need more help?

    Our support team is always here for you.
    Customer Support Email:
    hello.aus@jackery.com