Shipping policy

Shipping Area

We currently offer free delivery to Australia excluding specific suburbs of remote areas.

For the specific list, please see "Shipping Area Exclusion" below.

Shipping Fee & Time

Orders usually are processed within 1-2 business days after checkout. In the event of boosting orders or harsh weather, the processing time may extend to 5 business days.

The estimated delivery time is 3-7 business days. However, please note that the delivery time may vary depending on your location, weather, and transportation issues. If there are unexpected events, the delivery time may be subject to delays.

Please note that we temporarily do not support specifying the delivery date.

Shipping Carrier

We use Allied Express as our carrier for order delivery. No signature is required during dispatch. If you can not receive the package or need any other help in terms of delivery, please contact Allied Express: https://www.alliedexpress.com.au/

Shiping Address

Please make sure you provide the correct detailed address for order delivery. Once your order has been placed, changing your address is no longer possible.

If your order is returned due to a wrong or incomplete address, we'll respond immediately to correct the address and resend it to you.

Please note addresses containing P.O. Box/APO/FPO/DPO are not acceptable for delivery.

Shipping Information

Once the order has been shipped, we'll send you an order confirmation email including order details and the tracking number.

Please note that if your order includes more than one item, it will be shipped out in different packages and may not arrive on the same day. It usually takes 5-7 days for you to receive your order. However, please contact us via email at hello.aus@jackery.com if you have not received it within this timeframe. We'll be happy to help.

Order Cancellation

An order can be canceled before it's shipped. You'll receive a full refund once your order has been successfully canceled. However, if the product you ordered has been shipped out, you may not be able to cancel it immediately. Please contact us via email hello.aus@jackery.com for a return and refund once you receive it.

Support

If you have any queries, please contact us via email hello.aus@jackery.com.

Shipping Area Exclusion

Postcode Suburb
852 PELLEW ISLANDS
4183 NORTH STRADBROKE ISLAND
4184 COOCHIEMUDLO ISLAND
4184 PEEL ISLAND
4581 FRASER ISLAND
4650 ISLAND PLANTATION
4680 CURTIS ISLAND
4680 HERON ISLAND
4700 GREAT KEPPEL ISLAND
4741 DAYDREAM ISLAND
4741 HOOK ISLAND
4741 LINDEMAN ISLAND
4741 LONG ISLAND
4801 HAYMAN ISLAND
4803 HAMILTON ISLAND
4816 PALM ISLAND
4871 FITZROY ISLAND
4871 GREEN ISLAND
4871 MORNINGTON ISLAND
4871 SOUTH WELLESLEY ISLANDS
4871 WELLESLEY ISLANDS
4871 WEST WELLESLEY ISLANDS
4875 BADU ISLAND
4875 BANKS ISLAND
4875 BOIGU ISLAND
4875 COCONUT ISLAND
4875 DARNLEY ISLAND
4875 DAUAN ISLAND
4875 HORN ISLAND
4875 JERVIS ISLAND
4875 MABUIAG ISLAND
4875 MOA ISLAND
4875 MULGRAVE ISLAND
4875 MURRAY ISLAND
4875 SAIBAI ISLAND
4875 STEPHENS ISLAND
4875 TALBOT ISLAND
4875 THURSDAY ISLAND
4875 WARRABER ISLAND
4875 YAM ISLAND
4875 YORKE ISLAND
2460 CROWTHER ISLAND
2464 FREEBURN ISLAND
2478 PIMLICO ISLAND
2898 LORD HOWE ISLAND
2899 NORFOLK ISLAND
3921 ELIZABETH ISLAND
3921 FRENCH ISLAND
3971 SNAKE ISLAND
5214 HINDMARSH ISLAND
5214 MUNDOO ISLAND
6044 WEDGE ISLAND
6161 ROTTNEST ISLAND
6168 GARDEN ISLAND
6537 DIRK HARTOG ISLAND
6701 BERNIER ISLAND
6701 DORRE ISLAND
6711 THEVENARD ISLAND
6712 BARROW ISLAND
6733 KOOLAN ISLAND
6798 CHRISTMAS ISLAND
6799 HOME ISLAND COCOS (KEELING) ISLANDS
6799 WEST ISLAND COCOS (KEELING) ISLANDS
7151 MACQUARIE ISLAND
7151 MCDONALD ISLANDS
7257 CAPE BARREN ISLAND
7330 THREE HUMMOCK ISLAND