Shipping policy


Shipping Area

We, Jackery Australia Pty Ltd, an Australia corporation for and on behalf of itself and the other members of its corporate group (“Jackery” or “we” or “us” or “our”) currently offer free delivery to Australia excluding specific suburbs of remote areas.

For the specific list, please see section "Shipping Area Exclusion" below.

 

We only support delivery within the serviceable areas listed on our official Australian website (au.jackery.com), and our products are intended for sale to Australian end consumers only. Orders placed for the purpose of resale, redistribution, or third-party freight forwarding may not be supported.

 

Shipping Time

Orders usually are processed within 1-2 business days after checkout. In the event of boosting orders or harsh weather, the processing time may extend to 5 business days.

Our warehouse is located in Victoria.

For orders of Victoria, New South Wales, Queensland, South Australia, Tasmania, and the Australian Capital Territory, the estimated delivery time is usually 3-7 business days after dispatch.

For Western Australia and the Northern Territory, delivery takes around 10 business days on average, but may vary significantly due to distance.

Please note that the delivery time may vary depending on your location, weather, and transportation issues. If there are unexpected events, the delivery time may be subject to delays.

Please note that we temporarily do not support specifying the delivery date.

 

Shipping Carrier

We use Allied Express as our carrier for order delivery. No signature is required during dispatch. If you can not receive the package or need any other help in terms of delivery, please contact Allied Express: https://www.alliedexpress.com.au/

 

Shiping Address

Please note addresses containing P.O. Box/Parcel Locker/APO/FPO/DPO are not acceptable for delivery due to the large size of the product package.

Please make sure you provide the correct detailed address for order delivery.

Please note that once an order is confirmed, we cannot guarantee that address changes can be processed. If you need to make a change, contact our customer support team at email hello.aus@jackery.com, and we will do our best to help.


Shipping Information

Once the order has been shipped, we'll send you an order confirmation email including order details and the tracking number.

Please note that if your order includes more than one item, it might be shipped out in different packages and may not arrive on the same day. If your order is shipped in multiple packages, we will provide the corresponding tracking numbers via email.

 

Order Cancellation

An order can be canceled before it's shipped. You'll receive a full refund once your order has been successfully canceled. If you request a refund after your order has been shipped, the refund will be processed once the returned items are received and confirmed at our warehouse.

Please contact us via email hello.aus@jackery.com for return or refund requests.

For more return terms, please visit page: Warranty & Return

Support

If you have any queries, please contact us via email hello.aus@jackery.com.

Shipping Area Exclusion

Postcode Suburb
852 PELLEW ISLANDS
4183 NORTH STRADBROKE ISLAND
4184 COOCHIEMUDLO ISLAND
4184 PEEL ISLAND
4581 FRASER ISLAND
4650 ISLAND PLANTATION
4680 CURTIS ISLAND
4680 HERON ISLAND
4700 GREAT KEPPEL ISLAND
4741 DAYDREAM ISLAND
4741 HOOK ISLAND
4741 LINDEMAN ISLAND
4741 LONG ISLAND
4801 HAYMAN ISLAND
4803 HAMILTON ISLAND
4816 PALM ISLAND
4871 FITZROY ISLAND
4871 GREEN ISLAND
4871 MORNINGTON ISLAND
4871 SOUTH WELLESLEY ISLANDS
4871 WELLESLEY ISLANDS
4871 WEST WELLESLEY ISLANDS
4875 BADU ISLAND
4875 BANKS ISLAND
4875 BOIGU ISLAND
4875 COCONUT ISLAND
4875 DARNLEY ISLAND
4875 DAUAN ISLAND
4875 HORN ISLAND
4875 JERVIS ISLAND
4875 MABUIAG ISLAND
4875 MOA ISLAND
4875 MULGRAVE ISLAND
4875 MURRAY ISLAND
4875 SAIBAI ISLAND
4875 STEPHENS ISLAND
4875 TALBOT ISLAND
4875 THURSDAY ISLAND
4875 WARRABER ISLAND
4875 YAM ISLAND
4875 YORKE ISLAND
2460 CROWTHER ISLAND
2464 FREEBURN ISLAND
2478 PIMLICO ISLAND
2898 LORD HOWE ISLAND
2899 NORFOLK ISLAND
3921 ELIZABETH ISLAND
3921 FRENCH ISLAND
3971 SNAKE ISLAND
5214 HINDMARSH ISLAND
5214 MUNDOO ISLAND
6044 WEDGE ISLAND
6161 ROTTNEST ISLAND
6168 GARDEN ISLAND
6537 DIRK HARTOG ISLAND
6701 BERNIER ISLAND
6701 DORRE ISLAND
6711 THEVENARD ISLAND
6712 BARROW ISLAND
6733 KOOLAN ISLAND
6798 CHRISTMAS ISLAND
6799 HOME ISLAND COCOS (KEELING) ISLANDS
6799 WEST ISLAND COCOS (KEELING) ISLANDS
7151 MACQUARIE ISLAND
7151 MCDONALD ISLANDS
7257 CAPE BARREN ISLAND
7330 THREE HUMMOCK ISLAND