1. A shipping confirmation email will be sent to you when shipping starts. The email contains the shipping carrier and the tracking numbers. You can also view the tracking numbers by logging into your customer account on our website.
2. You can track your delivery status on the shipping carrier website with your tracking numbers.
3. Orders usually are processed within 1-2 business days after checkout. If you haven't received the shipping confirmation email after 3 business days (excluding weekends or holidays), please check your spam or junk email folders or contact us by email at hello.aus@jackery.com.